July 25, Leave a comment When project managers discuss project closure, the primary best practice that they focus on is the lessons learned process. People that may not speak up during a lessons learned discussion are more likely to provide valuable feedback on a project closure survey.
Customer satisfaction depends on the performance relative to a expectations. A key premise in customer satisfaction is understanding the needs and meeting or exceeding the expectations of customers.
Further more, this is done while optimally using resources. While most companies have developed strategies to improve quality and external customer service, internal customer satisfaction is a much neglected component of quality improvement.
So, it is suggested to adopt customer oriented approach to keep the internal customer satisfied and motivated, who in turn will focus their attention and energy upon meeting the requirements of their customers, thereby maximizing the customer, thereby maximizing the customer satisfaction.
Customer satisfaction survey is the process to monitor the satisfaction quotient of their people. In internal satisfaction surveys therefore tracks the return on your investments in keeping your people happy, high salaries, a quality culture, a healthy work environment.
There are different deptts. To which these activities are assigned eg. Raw material for production is purchased by one deptt. And supplied to other deptt.
Where the production initiates. Earlier, organizational administrators concentrated only on the satisfaction of external customers i. But now it is being realized that if the internal customer is satisfied the quality as well as the quantity is also appreciable.
Higher the customer satisfaction index, higher will be the quality of the production. It can benefit the organization in following ways: To serve a final customer first of all a company has to satisfy his employees. If employees are satisfied then they will ultimately satisfy the final customer.
Three types of marketing arises. These are a follows: It is defined as when company communicates its policies to the employees. Company satisfy their employees because they are the person in touch with the final users. In this employees communicate company product to its final end users.
These companies can outdo their competition if they can move from product and sales philosophy to a marketing philosophy. We spell out in detail how companies can go about winning customers and outperforming competitors.
The answer lies in doing a better job of meeting and satisfying customers needs. Only customer-centered companies are adept at building customers, not just building product.
They are skilled in market engineering, not just product engineering. The marketing department can be effective only in companies whose various departments and employees have designed and implemented a competitively superior customer value-delivery system.
Although the customer oriented firms seek to create high customer satisfaction, its main goal is to maximize customer satisfaction ,first the company can increase customer satisfaction by lowering its prices, but results may be lower profits second the company might be able to increase prices.
Third the company has many stake-holders including employees, dealers, suppliers and stock holders spending more to increase customer satisfaction might divert funds from increasing the satisfaction of other partner. Estimate the company must operate on the philosophy that it is trying to deliver a high level of satisfaction to the other stake-holder within the constrains of its resources.
Consumer value is the bundle of benefits customers expect from a given product or service. Total consumer cost it the bundle of costs consumer expect to incur in evaluating, obtaining and using the product. Companies should also note that managers and salespeople can manipulate their ratings on customer satisfaction.
They can be especially nice just before the survey. They can also try to exclude unhappy customers from the survey. Another danger is that if customers will know that the company will go out of its way to please customers, some customers may express high dissatisfaction even if satisfied in order to receive more concession.Project Report on Internal Customer Satisfaction INTRODUCTION Customer is the king, this is all the more apt for today's business environment where, all other factors remaining more or less constant, it is the value addition to the customer that is making all the difference.
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Model of Customer Satisfaction and its Components Partly derived from the criteria above, the customer satisfaction problem domain has four key dimensions, see Figure JJE business need, system requirements, product quality and confidence in quality. Aug 30, · project report oncustomer satisfaction of post office savings account, project report on customer satisfaction of starbucks, in icici private bank there is use of organisation change development in information technology sector, project on customer satisfaction of kisan credit card of canara bank, measurement of customer satisfaction of kotak.
The measurement of internal customer satisfaction is a tool that can be a useful aid for managers of service quality and their work teams to help them more accurately measure the effectiveness of.
Internal Customer Survey These are the actual questions we have used to gauge internal customer satisfaction with internal support units in our organization.
We do allow the addition of more specific questions when warranted, survey satisfaction customer internal questionnaire evaluation evaluate.