Get Full Essay Get access to this section to get all help you need with your essay and educational issues. To ensure that its complaint procedure is properly and effectively implemented and that service users feel confident that their complaints and worries are listened to and acted upon promptly and fairly.
Get Full Essay Get access to this section to get all help you need with your essay and educational issues. Develop Procedures and Practice to respond to Concerns and Complaints Essay Sample Outcome 1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.
The main ones are as follows: Step aside policies and procedures. The complaints policy for Step aside Care outlines the following aims: To improve quality of service by identifying lessons learned from complaints locally and nationally and by implementing improvements in service using the lessons learnt.
To uphold even-handedness for both staff and complainant alike. To help all health professionals to feel they can be open in their communications with staff, young people relatives etc whenever mistakes are made and to not be reluctant to apologise.
Within our young peoples and staff complaint policy it states that what our expectations on how complaints will be dealt with. Please be assured that any complaint you make will be taken seriously and handled sensitively and efficiently.
An initial acknowledgement will be received within 3 working days and a full written response, following a thorough investigation, will be sent within 20 working days. In the first instance we would encourage you to speak to the Home Manager to hopefully resolve the matter quickly.
If this is not appropriate for any reason then please contact their line manager. The name and contact details of the director appropriate for this home is available in the complaints procedure along with stamped addressed envelopes.
By ensuring we have a robust and efficient complaints procedure in the home we are giving young people and their families the confidence that we try and do everything right the first time, but that, should we not achieve this, then there are avenues in which relatives or visitors are able to complain about the function of home or an issue relating to company.
The guidance that is in place is in line with more national guidelines regarding complaints. For example the complaints procedure that step a side Care have adopted is very similar to that in the NHS whereby time frame are set out and rights are protected for all parties.
The fact that there are regulatory requirements also means that each complaint is dealt with in the same way and there are standards for the investigators of a complaint to abide by.
A complainant can feel secure in the knowledge that, in line with guidance, they will not be unnecessarily discriminated against for the fact they have complained and they have clear rights which protect them from any stigma.
Having clear set guidelines also enable the investigators and those implicated in the complaint to understand their expectations of the process and feel more comfortable that things are being carried out in a procedural manner When I myself have had to respond to a complaint I am able to structure my work around the time frames given.
So I may organise my diary in a way that incorporates time for meetings, gathering of data and time to write a letter of response or a holding letter. The outcome of a complaint or concern may directly benefit the service provision by leading to changes in policies or procedures or by changing the way care is provided for an individual or a group of people.
Outcome 2 Be able to develop procedures to address concerns and complaints 2. They might fear that they will be identified as being the one whom complained and then, as a result, that the young person might be the target of a rebellious staff members emotional response.
A relative might also not be aware that they can complain although this is in the welcome back and checked by social services and that it has been given or might not know what the expectation are for the care of their loved one. A relative might not think their concern or complaint will be taken seriously or be dealt with professionally, they might have little faith in the management of a home or think that they will be alienated as a result of complaining.a)Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in your area of work.
b)Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations came into effect in April Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work By ensuring that we have a robust and efficient complaints procedure in the organisation, we are giving the service users and their relatives the confidence that we try and do.
Learning Outcomes and a) Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in your area of work. b) Analyse how each one affects service provision.
Our guidance explains how care providers can meet this requirement, which is one of the Health and Social Care Act (Regulated Activities) Regulations Its intention is to make sure that people can make a complaint about their care and treatment.
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Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work/5(1). Louise R. McCullagh TTR Learner No: Unit Unit Develop Procedures and Practice to respond to Concerns and Complaints Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for Four Seasons Health Care outlines the following aims: To resolve concerns / complaints as quickly and .